Plain-language summary: This Privacy Policy explains how 93ph handles your personal information. We've written it to be readable — not just legally correct. If you're a Filipino player with questions about your data, this page has the answers. If you still have questions after reading, our support team is available 24/7.
This Privacy Policy describes how 93ph ("we", "us", "our") collects, uses, stores, protects, and processes the personal information of players who register and use the 93ph online gaming platform at 93ph.best. It applies to all services, games, promotions, payment functions, and customer support channels operated by 93ph.
93ph is committed to protecting the privacy of every player on our platform. We take our data protection obligations seriously — not just because regulations require it, but because Filipino players deserve to know exactly what happens to their personal information when they create an account and play on 93ph.
By registering an account on 93ph and using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described in this policy, please do not create an account or continue using the 93ph platform.
Philippine Data Privacy Act: 93ph operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. Your rights as a data subject under Philippine law are fully recognised and honoured by 93ph.
93ph is the operator of the online gaming platform accessible at 93ph.best. We are the data controller for all personal information collected through the platform. As data controller, 93ph is responsible for deciding how and why your personal data is processed, and for ensuring that such processing is lawful, fair, and transparent.
93ph is a Philippines-focused gaming platform designed specifically for Filipino players. Our team — including our data protection function — operates with an understanding of the Philippine regulatory environment, including the National Privacy Commission (NPC) guidelines that apply to personal data processing in the Philippines.
For all data-related enquiries, requests, and complaints, 93ph can be contacted through the details provided in Section 14 of this policy. We aim to acknowledge all data privacy requests within 5 business days and resolve them within the timeframes required by applicable law.
93ph collects personal data in several categories depending on how you interact with our platform. Below is a clear breakdown of the types of information we may hold about you.
| Data Category | Specific Information | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number | Required for KYC verification |
| Contact Data | Email address, Philippine mobile number, residential address | Required for account registration |
| Financial Data | GCash number, Maya number, bank account details, transaction history | Required for deposits and withdrawals |
| Account Data | Username, password hash, account preferences, login history | Required for platform access |
| Gaming Data | Game history, bet amounts, win/loss records, session durations, bonus activity | Generated automatically during play |
| Device and Technical Data | IP address, device type, operating system, browser type, cookie identifiers | Collected automatically on platform use |
| Communication Data | Support chat transcripts, email correspondence, survey responses | Generated when you contact us |
93ph does not collect sensitive personal information — such as racial or ethnic origin, religious beliefs, health data, or political opinions — and our platform does not require this information from players at any stage.
93ph collects personal data through three main channels:
- Directly from you: When you register an account on 93ph, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion, you directly provide us with personal information.
- Automatically through platform use: When you access and use the 93ph platform — whether on a browser or mobile device — we automatically collect technical data such as your IP address, device identifiers, session duration, and gameplay activity through server logs, cookies, and similar technologies. This data is collected to ensure the platform functions correctly and securely for every player.
- From third parties: 93ph may receive limited personal data from third-party payment processors (such as GCash, Maya, and bank payment gateways) when you complete a transaction. This is typically limited to transaction confirmation data and is used solely to verify and process your payment. We may also receive data from identity verification service providers during the KYC process.
93ph does not purchase personal data lists from data brokers or third-party marketing companies. Every piece of personal information we hold came either directly from you or through a service directly connected to operating your 93ph account.
93ph uses your personal information for the following purposes. We do not use your data for any purpose that isn't listed here:
- Account management: To create, maintain, and secure your 93ph player account, including authentication, password recovery, and account settings management.
- Identity verification (KYC/AML): To verify your age, identity, and the legitimacy of your payment methods in compliance with anti-money laundering (AML) regulations and responsible gaming obligations.
- Payment processing: To process your deposits and withdrawals through your registered GCash, Maya, bank transfer, or card payment methods accurately and securely.
- Service delivery: To provide you with access to all games, sports betting markets, promotions, and features available on the 93ph platform.
- Customer support: To respond to your queries, resolve disputes, and provide assistance through our live chat and email support channels.
- Responsible gaming: To monitor gameplay patterns and identify potential indicators of problem gambling behaviour, enabling 93ph to fulfil its duty of care to players.
- Security and fraud prevention: To detect, investigate, and prevent fraud, money laundering, unauthorised account access, and other illegal or prohibited activities on the 93ph platform.
- Regulatory compliance: To fulfil legal obligations under applicable Philippine gaming regulations, tax requirements, and data protection law — including reporting obligations to relevant regulatory bodies.
- Platform improvement: To analyse aggregated, anonymised usage data to improve the design, performance, and content of the 93ph platform. This analysis is performed on data that cannot identify you individually.
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent or where this is otherwise permitted. You may opt out of marketing communications at any time through your account settings or by contacting support.
Under the Philippine Data Privacy Act and applicable data protection principles, every processing activity must have a lawful basis. 93ph processes your personal data on the following legal grounds:
- Contractual necessity: Processing required to deliver the services you signed up for when you created your 93ph account — including account management, payment processing, and game access.
- Legal obligation: Processing required to comply with applicable law — including anti-money laundering regulations, gaming licensing requirements, tax reporting, and data protection law.
- Legitimate interests: Processing necessary for 93ph's legitimate business interests — including fraud prevention, platform security, and improving the quality and safety of our services — where those interests do not override your fundamental privacy rights.
- Consent: Processing based on your freely given, specific, informed consent — primarily for marketing communications. You may withdraw this consent at any time without it affecting the lawfulness of processing done before the withdrawal.
Withdrawing consent: If you have consented to receive marketing messages from 93ph, you can withdraw that consent at any time. Withdrawal of marketing consent will not affect your ability to continue using the 93ph platform or accessing any of its features.
93ph shares your personal data with third parties only where necessary and under strict controls. We never sell your personal information. The categories of third parties with whom 93ph may share data are as follows:
- Payment service providers: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank, and Visa/Mastercard processors — to execute deposit and withdrawal transactions. These providers receive only the transaction data needed to complete the payment.
- Identity verification providers: Licensed KYC and AML compliance service providers who assist 93ph in verifying player identity and screening against financial crime watchlists. These providers process your identity documents under strict data processing agreements.
- Game content providers: Licensed third-party game studios and live casino providers whose games are accessible through the 93ph platform. These providers may receive limited session data necessary to deliver the game experience. They do not receive your full profile or payment information.
- IT and hosting providers: Cloud infrastructure and cybersecurity service providers who host and secure the 93ph platform. These providers access data only to the extent necessary to perform their technical services and operate under binding data processing agreements.
- Regulatory and legal authorities: Gaming regulators, the National Privacy Commission, tax authorities, law enforcement agencies, and courts — where disclosure is required by law, court order, or regulatory obligation.
All third-party service providers engaged by 93ph who process personal data on our behalf are required to maintain appropriate security standards and use the data only for the specified purpose. 93ph does not allow third-party providers to use your data for their own purposes beyond the services they provide to us.
93ph retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The key retention periods that apply to 93ph player data are:
- Active account data: Retained for the lifetime of your active 93ph account, plus a minimum of 5 years after account closure to satisfy gaming regulatory and anti-money laundering record-keeping requirements.
- Financial and transaction records: Retained for a minimum of 7 years from the date of each transaction, in compliance with Philippine financial record-keeping requirements.
- Identity verification documents: Retained for the duration of your account and for 5 years after closure, to meet AML compliance obligations.
- Support communications: Chat logs and email correspondence are retained for 3 years from the date of the last interaction, for quality assurance and dispute resolution purposes.
- Marketing consent records: Where you have consented to marketing, consent records are kept for the full period you receive marketing and for 1 year after consent withdrawal, to demonstrate compliance.
- Technical and device data: Log data and technical records are typically retained for 12 months and then anonymised or deleted.
When data is no longer required for any lawful purpose, 93ph deletes or anonymises it in a secure manner. Data that has been anonymised — where individual players cannot be identified — may be retained indefinitely for aggregated analytics and business reporting purposes.
93ph implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security infrastructure includes:
Data breach notification: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, 93ph will notify affected players and the National Privacy Commission in accordance with the timelines required by the Data Privacy Act of 2012. We will not delay notification for commercial reasons.
93ph uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use the site so we can improve the experience. A cookie is a small text file stored on your device when you visit a website.
The categories of cookies used on 93ph are:
- Essential cookies: These are required for the 93ph platform to function. They maintain your login session, remember your language preference, and protect against cross-site request forgery. You cannot disable these cookies without breaking the platform.
- Functional cookies: These remember your preferences — such as your preferred payment method display or game category — to personalise your experience. Disabling them means the platform may not remember your settings between sessions.
- Analytics cookies: 93ph uses anonymised analytics data to understand how players navigate the platform, which games are most popular, and where the user interface can be improved. This data is aggregated and does not identify individual players.
- Security cookies: These help 93ph detect fraudulent login attempts, bot activity, and other suspicious behaviour by analysing patterns in session activity.
When you first access the 93ph platform, you will be shown a cookie consent notice that allows you to accept or customise non-essential cookies. You can also manage cookie preferences through your browser settings at any time. Withdrawing cookie consent will not prevent you from using the core functions of 93ph.
Under the Philippine Data Privacy Act and applicable data protection principles, you have the following rights over your personal data held by 93ph. We take these rights seriously and have processes in place to honour every valid request.
Right to Access
You can request a copy of the personal data 93ph holds about you. We will provide this in a clear, readable format within the timeframe required by law.
Right to Correction
If any personal data 93ph holds about you is inaccurate or incomplete, you can request that we correct it. You can update basic details directly in your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations.
Right to Object
You can object to 93ph processing your data for marketing purposes or where we rely on legitimate interests. You can opt out of marketing at any time through your account settings.
Right to Data Portability
You may request your personal data in a structured, machine-readable format so you can transfer it to another service provider where technically feasible.
Right to Complain
If you believe 93ph has processed your personal data unlawfully, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of the above rights, contact 93ph through our live chat or by emailing support@93ph.best with the subject line "DATA REQUEST". We will acknowledge your request promptly and respond within the legally required timeframe.
93ph is strictly an 18+ platform. We do not knowingly collect or process personal data from individuals under the age of 18. All players must confirm they are at least 18 years old when registering, and 93ph performs age verification as part of the KYC process.
If 93ph discovers that personal data has been collected from a player who is under 18 years of age, we will immediately suspend the account, delete the data, and return any funds to the payment source used for deposits — to the extent this is technically possible. Parents or guardians who believe their child may have registered on 93ph should contact our support team immediately.
Parental controls: 93ph recommends that parents and guardians use device-level parental control software to restrict access to online gaming platforms on devices used by minors. If you need guidance on available options, our support team can point you in the right direction.
93ph may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer. When material changes are made, 93ph will notify registered players by email and/or through a prominent notice on the platform before the updated policy takes effect.
The effective date of the most recent version of this policy is shown at the top of this page. We encourage you to review this page periodically. Your continued use of the 93ph platform after a revised policy has been posted and notified constitutes your acceptance of the updated terms.
If you have concerns about any changes to this policy, you are welcome to contact 93ph's support team for clarification before the changes take effect. We would rather take the time to explain a change properly than lose the trust of a player because something wasn't clear.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 93ph handles your personal data, please get in touch through any of the following channels:
- Live Chat: Available 24/7 on the 93ph platform. This is the fastest channel for general privacy enquiries. Average first-response time is under 3 minutes.
- Email: support@93ph.best — for formal data subject requests, erasure requests, and complaints. Please include "DATA REQUEST" or "PRIVACY" in the subject line for priority routing to our data protection team.
93ph takes data privacy seriously and will treat every privacy enquiry with the same urgency and care as any other player issue. If your concern relates to a potential data breach or unauthorised access to your account, please mark it as urgent and our security team will respond on priority.
For formal regulatory complaints regarding 93ph's data practices, you may also contact the National Privacy Commission (NPC) of the Philippines — the regulatory body responsible for overseeing compliance with the Data Privacy Act of 2012 in the Philippines. We encourage you to contact 93ph first so we have the opportunity to resolve your concern directly.